top of page

Return and Refund Policy

Last updated: April 13, 2022

Thank you for shopping at WaterAgClub.com.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

You have 30 days to return an item purchased from our online store from the date on the receipt without giving any reason for doing so. 

Conditions for Returns

In order for the items to be eligible for a return, please make sure that:

  • The items were purchased in the last 30 days

  • The items are in the original packaging and there are no product parts missing, including all the accessories. 

We reserve the right to refuse returns or give a partial refund of a product that does not meet the above return conditions.

Instructions

UNITED STATES

  • Send us an email stating, that You wish to make a return on info@wateragclub.com (please, include Your order number). 

  • We will reply to You back within 24 hours and will include a pre-paid label with insured and trackable mail service.

  • Print and stick the label on the package with the product and bring it to your local post office. We highly recommend You take the receipt, confirming that the item has been sent. 

  • We will issue a refund as soon as the item will be received and inspected by us. We will use the same means of payment as You used for the order, and You will not incur any fees for such reimbursement.

  • WaterAg will cover return shipping costs. 

 

CANADA

  • Send us an email stating, that You wish to make a return on info@wateragclub.com (please, include Your order number). 

  • We will reply to You back within 24 hours and will include a pre-paid label with insured and trackable mail service.

  • Print and stick the label on the package with the product and bring it to your local post office. We highly recommend You take the receipt, confirming that the item has been sent. 

  • We will issue a refund as soon as the item will be received and inspected by us. We will use the same means of payment as You used for the order.

  • You will be responsible for paying the flat rate shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    • WaterAg water ionizer $30

    • Ionic cartridge, silver electrode, cloths - $10

    • Cathode Cleaner - $15 

 

Contact Us

If You have any questions about our Returns and Refunds Policy, please contact us:

bottom of page